We're changing BT.com so it's easier for you to manage the cookies we use. We'll honour your preferences if you make any changes, but a minority of cookies may not be controlled correctly until we've finished making all the necessary changes to BT.com.
We've developed an online tool (open source available free) to help you manage the cookies we use on BT.com. To use the tool, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.
We will only read or write cookies for the preference level set, cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings.
We use a cookie to remember your cookie preferences this has a couple of consequences
The cookies used on BT.com are based on the International Chamber of Commerce guide for cookie categories:
For more information about cookies see the further reading below.
'Strictly Necessary' cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.
Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.
BT.com cookies
Cookies provided by 3rd parties
Cookie | Host |
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bt_cookie_level CHAT_SESSION_ID JSESSION_ID rnw_ma_login rnw_survey_login |
custhelp.com |
s uList elbc |
'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.
In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.
Using our site indicates that you accept the use of 'Performance' cookies.
Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.
BT.com cookies
Cookies provided by 3rd parties
Cookie | Host |
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NSC_CUPX |
touchclarity.com |
s_vi_gqfjh |
207.net |
Id _drt_ .add |
doubleclick.com |
TCID NSC_Qsfmjwf |
tc-prelive.com |
AW3041 |
awin1.com |
u |
netmng.com |
campaign |
sensic.net |
s_sq s_cc |
custthelp.com |
cookies starting with… sb_ |
track.brighteroption.com |
vstcnt ipinfo clid acs |
.media6degrees.com |
'Functionality' cookies are used to provide services or to remember settings to improve your visit.
Some of these cookies are managed for us by third parties – where this is the case we don't allow the third party to use the cookies for any purpose other than those listed above.
You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookie stops us remembering that you didn't want a specific service.
BT.com cookies
1 this cooke is controlled by a tick box, if you opt to remember your forum log-in we will use this cookie even if you have opted out of 'functional cookies'
Cookies provided by 3rd parties
Cookie | Host |
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bt_floating_answer_seen2 cp_session2 |
custhelp.com |
ecos BIGipServerDLB02-ED70-HTTP-POOL BIGipServerDLB02-ED70-HTTPS-POOL server PHPSESSID |
ecustomeropinions.com |
BIGipServerDLB02-ED70-HTTPS-POOL |
edigitalresearch.com |
HumanClickKEY HumanClickACTIVE HumanClickSiteContainerID_42676151 ASPSESSIONIDQCARDBSD |
|
avs_cookie v |
Origin Digital |
2 we are currently unable to control this cookie using our cookie toolbar
'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.
You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.
BT.com cookies
Cookies provided by 3rd parties
Cookie | Host |
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__atuvc bt2 di dt __gads loc psc ssc sshc sshs uid uit xtc uvc |
addthis.com |
OAX |
mookie1.com |
NSC_fo1efm_qppm_iuuq |
b3-ukmookie1.com |
disqus_unique __qca mp_super_properties testCookie |
disqus.com |
sess uuid2 |
adnxs.com |
datr locale lu _e_oPLf_0 |
facebook.com |
__stid |
sharethis.com |
NID PREF |
google.com |
guest_id k pid |
twitter.com |
cpv sh tuuid |
tags.qservz.com |
_ga _utm |
doubleclick.net |
UIDR UID |
.scorecardresearch.com |
uuid mt_mop |
mathtag.com |
pt oo ck |
go.affec.tv |
Information about cookies
Useful information about cookies can be found at:
http://www.allaboutcookies.org
Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu
International Chamber of Commerce United Kingdom
Information on the ICC (UK) UK cookie guide can be found on the ICC website section:
http://www.international-chamber.co.uk/our-expertise/digitaleconomy